78 year old Ernest Nitzberg was surprised to open his credit card statement from Chase.. this was a brand new credit card that he applied for but hadn't even received yet. The statement said he owed $6200 for charges he racked up in one day. Obviously since he hadn't even received his card, how could he spend the money? Nitzberg says that "Someone from Chase, or a friend of someone from Chase-- There's no other way to explain it-- had gotten hold of my never-received debit card and all my personal information including my PIN and went on a spree."
When he contacted Chase to get his money back they said they would do an investigation. After the investigation they said he would not be getting his money back because they believe that he could have made the charges (which included 3 trips to Toys-R-us and Saks 5th Ave). Frustrated, Nitzberg told his story to huffpost.com which made its way back Chase.
Only once the bad publicity hit did Chase decide to credit back his money.
Whats the lesson? Watch your statements and fight til you get what is yours!
